The Rapid's On-Time Performance
The Rapid's goal for on-time performance of fixed route service is 90%. "On-time" is defined by the industry standard of being less than five (5) minutes late, and less than one (1) minute early. All the vehicles in the Rapid's fixed route fleet are equipped with real-time vehicle location and information systems.
On-time performance since fiscal year 2021:
| Quarter | Months | On-Time |
|---|---|---|
| FY 2021 1st Quarter | Oct-Dec | 95.2% |
| FY 2021 2nd Quarter | Jan-Mar | 95.3% |
| FY 2021 3rd Quarter | Apr-Jun | 93.4% |
| FY 2021 4th Quarter | Jul-Sep | 88.4% |
| FY 2022 1st Quarter | Oct-Dec | 89.2% |
| FY 2022 2nd Quarter | Jan-Mar | 91.0% |
| FY 2022 3rd Quarter | Apr-Jun | 87.9% |
| FY 2022 4th Quarter | Jul-Sep | 85.8% |
| FY 2023 1st Quarter | Oct-Dec | 84.8% |
| FY 2023 2nd Quarter | Jan-Mar | 90.2% |
| FY 2023 3rd Quarter | Apr-Jun | 85.5% |
| FY 2023 4 th Quarter | Jul-Sep | 82.3% |
| Average | 89.0% |
As a public transportation service which receives some federal funding the Rapid operates on the federal calendar; the federal fiscal year is October - September. Most public transportation services in the United States operate on the federal calendar.
These are metrics for the system overall; obviously there may be wide variation on individual routes.
Source: 2023 TITLE VI PROGRAM UPDATE, from the 2023-10 Rapid board meeting packet (PDF). Report begins on page 21, the on-time performance table is found on page 46.